Return Policy and Refunds

We advise our customers to please inspect their jewellery items upon receipt and do not discard any packaging before inspection.

General Returns

You will be required to state a clear reason/s for your request to return the item accompanied by a picture of your jewellery within 7 days of receiving the item/s. Please communicate relevant information via email to info@thejewellerybox.co.za we will guide you accordingly.

RE: Return Request

Please don’t return items to us with no explanation or prior communication. The Jewellery Box reserves the right to refuse items that are returned without prior notice/ discussion or in a condition that is deemed as unacceptable.

Receipt of Damaged Items

Here at The Jewellery Box we assure product quality and assess all pieces before shipment, in the unlikely event that our jewellery is delivered damaged or with defects and there is no clear damage to the item from the courier company, you have 24 hours once your order is delivered to communicate this to us at info@thejewellerybox.co.za

RE: Damaged Item/s

Delivery of Returned Jewellery

When returning items please package your jewellery in original packaging or a well-padded envelope or small box and send it via a reputable courier service.

The Jewellery Box is not responsible for loss or damage during the return shipping process. The expense of returns will be covered by the customer. Jewellery must be couriered to our address which will be provided upon request.

NB: Earrings are not eligible for return or exchange due to hygiene reasons this applicable to jewellery sets with earrings.

Refunds

Upon receipt and full inspection of returned items, refunds will be made into the account that was used to make the purchase/s, within 3 to 5 working days.